Iqra Virtual School in Peshawar is currently hiring a polite and confident Customer Service Representative (CSR) for a full-time onsite position. This role offers a valuable opportunity for individuals with strong communication skills to join the education sector in Khyber Pakhtunkhwa. For residents of Peshawar searching for stable employment, these jobs in peshawar provide a chance to work in a professional environment while assisting students and parents with academic inquiries.
The selected candidate will handle inbound calls and messages related to Online Qur’an, Tuition, and Regular School programs. The primary responsibility involves providing accurate information about courses, admissions, and class schedules in a friendly and professional manner. Unlike high-pressure sales roles, this position focuses on customer support, active listening, and record-keeping. With a last date to apply set for May 9, 2026, interested candidates should review the eligibility criteria below and submit their applications promptly to secure this position among the current vacancies in peshawar.
Job Overview
| Category | Details |
| Organization | Iqra Virtual School |
| Job Title | Customer Service Representative (CSR) |
| Location | Peshawar, Khyber Pakhtunkhwa (KPK) |
| Sector | Private – Education / E-Learning |
| Education Required | Bachelor’s Degree (Preferred) |
| Age Limit | Not Specified |
| Experience | 1 Year (Freshers Encouraged) |
| Job Type | Full-Time / Permanent |
| Gender | Male |
| Shift Timing | 10:00 AM – 8:00 PM (10 Hours) |
| Apply Method | Online / Direct Application |
| Last Date | 09 May 2026 |
Available Vacancies
- Customer Service Representative (CSR): 1 Position available in Peshawar.
This single vacancy is ideal for candidates looking for focused, one-on-one customer interaction roles within the education sector. It represents a specific opportunity among the broader kpk jobs pk market for skilled communicators.
Eligibility Criteria
To apply for the CSR job at Iqra Virtual School, candidates must meet the following requirements:
Education
- A Bachelor’s Degree is preferred, demonstrating a higher level of professionalism and communication capability.
- However, candidates with strong soft skills and relevant experience may also be considered.
Experience
- 1 Year of experience in customer service or call handling is preferred.
- Fresh candidates are also encouraged to apply if they possess excellent communication skills and a willingness to learn.
Skills Required
- Communication: Strong verbal communication skills in Urdu are essential. Basic English proficiency is also required.
- Active Listening: Ability to listen carefully to parent and student inquiries to understand their needs fully.
- Computer Proficiency: Basic knowledge of computers and messaging tools (e.g., WhatsApp) for record-keeping and communication.
- Professionalism: Calm, patient, and respectful demeanor when dealing with queries or concerns.
- Organizational Skills: Ability to maintain organized records of calls and follow-ups.
Other Requirements
- Must be willing to work a 10-hour shift from 10:00 AM to 8:00 PM.
- Punctuality and adherence to company policies are mandatory.
- Male candidates are preferred for this specific listing.
How to Apply – Step by Step
Follow these steps to apply for the CSR job at Iqra Virtual School:
- Prepare Your CV: Update your resume to highlight your communication skills, educational background, and any customer service experience. Mention your proficiency in Urdu and basic computer skills.
- Write a Cover Letter: Briefly explain why you are suitable for a role in an educational institution. Highlight your patience, empathy, and ability to handle inquiries professionally.
- Submit Application: Send your CV and cover letter to the official email address provided by Iqra Virtual School (check the original job posting for the specific email, usually found on their website or social media pages). Alternatively, apply via the “Apply for Job” button if listed on a partner portal.
- Follow Up: If you do not hear back within a week, consider following up politely via phone or email to confirm receipt of your application.
- Prepare for Interview: Be ready to demonstrate your communication skills during the interview. You may be asked to role-play a customer interaction scenario.
Required Documents
- Updated CV/Resume.
- Copy of CNIC.
- Educational Certificates (Bachelor’s Degree preferred).
- Experience Letters (if applicable).
- Passport-size Photographs.
Selection Process
- CV Screening: The HR team will review applications to shortlist candidates with strong communication skills and relevant backgrounds.
- Initial Interview: Shortlisted candidates will be invited for an in-person or virtual interview to assess their Urdu proficiency, confidence, and professional attitude.
- Practical Assessment: Candidates may be asked to handle a mock call or message inquiry to test their active listening and problem-solving abilities.
- Final Offer: Successful candidates will receive a job offer detailing the salary package, shift timings, and other benefits.
Important Instructions
- Shift Commitment: Ensure you are comfortable working a 10-hour shift (10 AM – 8 PM) before applying.
- Language Proficiency: Since the role involves interacting with local parents and students, fluency in Urdu is critical.
- Professionalism: Maintain a polite and respectful tone in all communications, including your application email.
- Deadline: Apply before 09 May 2026 to ensure your application is considered.
- Verification: Always verify job details through official Iqra Virtual School channels to avoid scams. Pro Info Desk provides informational guidance only.
Salary and Benefits
While the exact salary is not disclosed in the advertisement, Iqra Virtual School offers:
- Attractive Salary Package: Competitive pay based on experience and performance.
- Performance-Based Incentives: Additional earnings based on customer satisfaction and resolution metrics.
- Career Growth: Opportunities for advancement within the school’s administrative or support departments.
- Friendly Environment: A supportive workplace culture focused on education and community service.
FAQ Section
Q1. Is this job open to female candidates?
The current job listing specifies Male gender preference. However, female candidates may check future advertisements as educational institutions often hire both genders for CSR roles.
Q2. Can fresh graduates apply?
Yes, fresh candidates are encouraged to apply if they have strong communication skills and a professional attitude. No prior experience is strictly mandatory, though 1 year is preferred.
Q3. What are the working hours?
The shift is from 10:00 AM to 8:00 PM, totaling 10 hours per day. Candidates must be available during these times.
Q4. Is experience in the education sector required?
No, prior experience in the education sector is not required. General customer service experience or strong interpersonal skills are sufficient.
Q5. Where is the job located?
The job is located in Peshawar, KPK. It is an onsite position, so candidates must be able to commute to the school’s office daily.
Q6. What is the last date to apply?
The last date to apply is 09 May 2026. Early application is recommended as there is only 1 position available.
