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Customer Service Representative Jobs in Peshawar – Latest Opportunity

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Customer Service Representative Jobs in Peshawar 2026 | CSR Jobs Pakistan | Pro Infodesk

In today’s digital-first economy, customer experience has become the ultimate competitive differentiator—and businesses across Pakistan are investing heavily in skilled support professionals to meet rising consumer expectations. Peshawar, as a growing commercial and tech hub in Khyber Pakhtunkhwa, is witnessing increased demand for multilingual, tech-savvy, and empathetic Customer Service Representatives (CSRs) who can engage customers across digital channels.

If you are searching for Customer Service Representative jobs in Peshawar, this is an excellent opportunity to launch or advance your career in a dynamic, people-focused role. Link HR Consultants is currently hiring a dedicated CSR for a full-time, onsite position focused on managing customer interactions across social media platforms, messaging apps, and digital touchpoints.

This role is ideal for candidates passionate about customer service jobs in Pakistan, especially those interested in digital communication, social media support, and real-time problem-solving. Whether you’re a fresh graduate with strong communication skills or an experienced support professional looking to transition into social media-centric roles, this position offers the perfect platform to develop valuable expertise while contributing to meaningful customer experiences.

With Peshawar’s e-commerce, telecom, and service sectors expanding rapidly, skilled CSRs who can navigate WhatsApp, Facebook, Instagram, and other digital channels are in higher demand than ever. This role places you at the forefront of that growth.


Job Overview – Customer Service Representative Position in Peshawar

DetailInformation
Job TitleCustomer Service Representative (CSR)
CompanyLink HR Consultants (on behalf of client)
LocationPeshawar, Khyber Pakhtunkhwa, Pakistan
Salary RangePKR 20,000 – 25,000 per month
Job TypeFull-Time, Onsite
Experience LevelEntry-Level / Freshers Welcome
IndustryCustomer Support, Digital Communication, Social Media Services

This isn’t just a “reply to messages” role—it’s a strategic position where your communication skills, emotional intelligence, and problem-solving abilities directly impact customer satisfaction, brand reputation, and business growth. You’ll serve as the voice of the company, turning inquiries into opportunities and complaints into loyalty.


Key Responsibilities: What You’ll Do as a Customer Service Representative

As a Customer Service Representative in Peshawar, your daily tasks will blend digital engagement, conflict resolution, and brand advocacy. Here’s a comprehensive breakdown of your core responsibilities:

💬 Multi-Platform Customer Engagement

  • Monitor and respond promptly to customer messages, comments, reviews, and inquiries across WhatsApp Business, Facebook Messenger, Instagram DMs, and email
  • Craft personalized, empathetic, and brand-aligned responses that address customer needs while maintaining a professional tone
  • Escalate complex issues to supervisors or specialized teams when resolution requires additional authority or expertise
  • Track conversation history to ensure continuity and avoid repetitive questioning

🔍 Issue Resolution & Complaint Management

  • Investigate customer complaints thoroughly by gathering relevant order details, transaction records, or service logs
  • Offer practical solutions: replacements, refunds, discounts, or escalations—always aiming for first-contact resolution
  • Document resolved cases in CRM or ticketing systems for future reference and quality assurance
  • Follow up with customers post-resolution to confirm satisfaction and rebuild trust when needed

📚 Product & Policy Knowledge

  • Stay updated on company services, promotions, return policies, and FAQ resources to provide accurate, consistent information
  • Participate in regular training sessions on new products, platform updates, or communication guidelines
  • Translate complex policies into simple, customer-friendly language without compromising compliance
  • Share common customer questions or feedback with management to improve products or processes

📊 Feedback Collection & Reporting

  • Log recurring issues, sentiment trends, or feature requests to support product development and service improvements
  • Generate weekly summaries of inquiry volumes, resolution rates, and customer satisfaction metrics
  • Identify opportunities to upsell or cross-sell based on customer needs (where appropriate and trained)
  • Maintain confidentiality and data privacy standards when handling customer information

🤝 Team Collaboration & Process Improvement

  • Coordinate with sales, logistics, or technical teams to resolve cross-functional customer issues efficiently
  • Share best practices, response templates, or successful resolution strategies with fellow CSRs
  • Suggest improvements to response workflows, knowledge bases, or automation tools to enhance team productivity
  • Maintain a positive, solution-oriented attitude even during high-volume or challenging shifts

These responsibilities ensure you’re not just answering questions—you’re building relationships, protecting brand reputation, and driving customer loyalty in a digital-first world.


Required Skills & Qualifications for Success

To excel in this CSR role in Peshawar, candidates should combine linguistic proficiency, digital fluency, and emotional intelligence:

✅ Essential Communication Skills

  • Trilingual Fluency: Strong written and spoken command of English, Urdu, and Pashto to serve Peshawar’s diverse customer base
  • Tone Adaptability: Ability to adjust communication style—friendly for inquiries, empathetic for complaints, professional for escalations
  • Clarity & Conciseness: Deliver clear, jargon-free responses that resolve issues without unnecessary back-and-forth
  • Active Listening: Read between the lines to understand unspoken concerns or emotional cues in text-based interactions

✅ Digital & Technical Competencies

  • Social Media Proficiency: Comfort navigating Facebook, Instagram, WhatsApp Business, and basic analytics dashboards
  • Typing Speed & Accuracy: Efficient text entry with minimal errors to maintain response quality under time pressure
  • Basic CRM Awareness: Familiarity with ticketing systems, conversation tagging, or customer history tracking (training provided if needed)
  • Device & App Flexibility: Ability to work across desktop, mobile, or tablet interfaces as required

✅ Critical Soft Skills

  • Patience & Empathy: Stay calm and supportive when handling frustrated or confused customers
  • Problem-Solving Mindset: Think creatively to find solutions within policy constraints
  • Time Management: Prioritize urgent inquiries while maintaining quality across all responses
  • Adaptability: Adjust quickly to new platforms, policies, or peak-hour volume spikes

✅ Preferred Qualifications

  • Prior experience in call centers, chat support, retail customer service, or hospitality roles
  • Familiarity with e-commerce workflows, order tracking, or return processes
  • Certifications in customer service, communication, or digital marketing (a plus but not mandatory)

Pro Tip: Even without formal CSR experience, highlight transferable skills from volunteer work, academic projects, or part-time roles—employers value empathy, reliability, and digital comfort.


Why Choose Customer Service Jobs in Peshawar in 2026?

Peshawar’s customer support sector is evolving rapidly, and here’s why starting your CSR career now is a strategic move:

🔹 High Industry Demand: As more businesses go digital, the need for multilingual, social-media-savvy CSRs continues to grow across telecom, e-commerce, banking, and services.

🔹 Entry-Level Accessibility: This role welcomes fresh graduates, making it an ideal launchpad for careers in support, sales, marketing, or operations.

🔹 Skill Development: Gain expertise in conflict resolution, digital communication, CRM tools, and emotional intelligence—skills valued across virtually every industry.

🔹 Career Progression: Start as a CSR and advance to roles like Senior Support Agent, Team Lead, Quality Analyst, Customer Success Manager, or Training Coordinator.

🔹 Stable Compensation: A monthly salary of PKR 20,000–25,000 provides a solid foundation, often complemented by performance incentives or attendance bonuses.

🔹 Future-Proof Experience: Digital customer support skills are transferable globally—opening doors to remote work, freelancing, or international BPO opportunities.


Career Pathways: Where Can This Role Take You?

Starting as a Customer Service Representative opens multiple advancement routes:

🎯 Senior CSR / Mentor: Handle complex cases, train new hires, and refine response protocols

🎯 Team Lead / Supervisor: Oversee shift operations, monitor quality metrics, and manage team performance

🎯 Quality Assurance Analyst: Evaluate customer interactions, provide feedback, and develop training materials

🎯 Customer Success Specialist: Transition into proactive relationship management for high-value clients

🎯 Social Media Manager: Leverage platform expertise to move into content, community management, or digital marketing

🎯 Remote Support Professional: Use your CSR foundation to pursue freelance or work-from-home roles with national or international companies

This role isn’t just a job—it’s a foundation for a versatile, people-centered, and globally relevant career.


Who Should Apply for This Role?

This Customer Service Representative vacancy in Peshawar is ideal for:

  • 🗣️ Individuals fluent in English, Urdu, and Pashto with strong written communication skills
  • 💻 Tech-comfortable candidates who enjoy using social media and messaging apps professionally
  • 🤝 Empathetic problem-solvers who find satisfaction in helping others and resolving challenges
  • 🎓 Fresh graduates or career-changers seeking structured training and growth opportunities
  • 🌱 Ambitious professionals eager to build expertise in digital customer experience

If you’re patient, articulate, and passionate about creating positive customer interactions—this role is for you.


How to Apply: Step-by-Step Guide for Success

Ready to apply? Follow these actionable steps to submit a standout application:

1️⃣ Prepare a Targeted CV:

  • Highlight communication skills, language proficiency, and any customer-facing experience
  • Mention familiarity with WhatsApp Business, Facebook Pages, or Instagram for Business
  • Keep formatting clean, professional, and error-free

2️⃣ Write a Concise Cover Note:

  • Express enthusiasm for customer support and digital communication
  • Share a brief example of how you’ve helped someone resolve an issue (even informally)
  • Confirm your availability for full-time, onsite work in Peshawar

3️⃣ Apply via the Official Link:

👉 Apply Here on Indeed

4️⃣ Prepare for the Interview:

  • Practice answering: “How would you handle an angry customer on social media?” or “Describe a time you turned a negative experience into a positive one.”
  • Be ready for a written test: you may be asked to draft sample responses to mock customer inquiries
  • Dress neatly and arrive punctually—professionalism matters even for digital-facing roles

5️⃣ Follow Up Professionally:

  • If you haven’t heard back within 7–10 days, send a polite email reiterating your interest and suitability.

Frequently Asked Questions (FAQs)

Q: Is prior customer service experience required?

A: No, this role welcomes freshers. Strong communication skills and willingness to learn are prioritized.

Q: Will I receive training on tools and policies?

A: Yes, most employers provide onboarding on CRM systems, response guidelines, and brand voice standards.

Q: What are typical working hours?

A: CSR roles often follow business hours or shifts (e.g., 9 AM–5 PM or rotating schedules)—clarify during the interview.

Q: Is this role remote or onsite?

A: This is an onsite position in Peshawar to facilitate team collaboration and training.

Q: Are there performance incentives?

A: Many support roles offer bonuses for high resolution rates, customer satisfaction scores, or attendance—ask during your interview.


Final Thoughts: Launch Your Customer Support Career in Peshawar

This Customer Service Representative job in Peshawar represents more than employment—it’s an invitation to become a trusted brand ambassador, a skilled problem-solver, and a valued member of Pakistan’s growing digital economy. With Link HR Consultants, you’ll gain hands-on experience in multichannel communication, conflict resolution, and customer relationship building while working in a supportive, growth-oriented environment.

As businesses increasingly prioritize customer experience and digital engagement, skilled CSRs are in higher demand than ever. Whether you aim to become a support leader, transition into marketing, or pursue remote opportunities globally, this role provides the foundation, exposure, and real-world experience to accelerate your journey.

Don’t let this opportunity pass. Polish your CV, craft a thoughtful application, and take the next step toward a rewarding career in CSR jobs in Pakistan. Your future in customer support starts now. 💬✨

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Videographer Jobs in Peshawar 2026 – Awan Homeopathic Clinic Apply Now

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Videographer Jobs in Peshawar 2026

Awan Homeopathic Clinic & Research Center in Peshawar is currently hiring a creative and skilled Videographer/Video Editor for a full-time onsite position. This role offers a competitive salary package and the opportunity to produce meaningful healthcare content for digital platforms. For residents of Peshawar with expertise in video production, these jobs in peshawar provide a chance to work in a professional healthcare environment led by Dr. Muhammad Arshad Awan. The position involves planning shoots, editing videos using Adobe Premiere Pro or After Effects, and collaborating with the marketing team. With a last date to apply set for May 21, 2026, interested candidates should review the eligibility criteria below and submit their applications promptly to secure this position among the current vacancies in peshawar.

Job Overview

CategoryDetails
OrganizationAwan Homeopathic Clinic & Research Center
Job TitleVideographer / Video Editor
LocationPeshawar, Khyber Pakhtunkhwa (KPK)
SectorPrivate – Healthcare / Media Production
Education RequiredNot Specified (Portfolio Preferred)
Age LimitNot Specified
ExperienceMinimum 3 Years
Job TypeFull-Time / Permanent
GenderNo Preference
SalaryCompetitive Package
Apply MethodDirect Application / Online
Last Date21 May 2026

Available Vacancies

  • Videographer / Video Editor: 1 Position available in Peshawar.

This single vacancy is tailored for a skilled professional who can handle end-to-end video production. It represents a specialized opportunity among the broader job vacancies in peshawar in the private healthcare and media sector.

Eligibility Criteria

To apply for the Videographer/Video Editor job at Awan Homeopathic Clinic, candidates must meet the following requirements:

Education

  • A degree in Media Studies, Film Production, Graphic Design, or a related field is preferred but not strictly mandatory if the portfolio is strong.
  • Certifications in Adobe Creative Suite or relevant software are advantageous.

Experience

  • Minimum 3 Years of proven experience in videography and video editing.
  • Hands-on experience with professional camera equipment, lighting, and audio setup is required.

Skills Required

  • Video Editing: Proficiency in Adobe Premiere Pro, After Effects, or CapCut.
  • Graphic Design: Advanced skills in Photoshop, Illustrator, or Canva for creating thumbnails, titles, and graphics.
  • Camera Operation: Ability to handle DSLR/Mirrorless cameras, lighting setups, and audio recording independently.
  • Creativity: Strong storytelling ability, eye for detail, and knowledge of color grading and motion graphics.
  • Collaboration: Ability to work closely with the marketing team to execute content ideas and campaigns.

Other Requirements

  • Must be able to work onsite in Peshawar.
  • Willingness to create content for patient awareness, social media reels, and educational campaigns.

How to Apply – Step by Step

Follow these steps to apply for the Videographer/Video Editor job:

  1. Prepare Your Portfolio: Curate a strong portfolio showcasing your best video editing and videography work. Include links to Reels, YouTube videos, or promotional content you have produced. Highlight projects that demonstrate storytelling and technical skill.
  2. Update Your CV: Highlight your proficiency in Adobe Premiere Pro, After Effects, Photoshop, and camera equipment. Mention specific projects where you handled shooting and editing independently.
  3. Write a Cover Letter: Briefly explain your interest in creating healthcare-related content and your experience in producing engaging digital media.
  4. Submit Application: Visit the official job listing on Rozee.pk using this link: — create or log in to your free Rozee account, upload your CV and portfolio link, and submit your application directly through the platform.
  5. Prepare for Interview: If shortlisted, be ready to discuss your creative process, technical workflow, and how you approach storytelling in video content. You may be asked to complete a small editing task.

Required Documents

  • Updated CV/Resume.
  • Copy of CNIC.
  • Educational Certificates (if applicable).
  • Portfolio Link (Essential).
  • Passport-size Photographs.

Selection Process

  1. Portfolio Review: The hiring team will review submitted portfolios to assess technical quality, creativity, and relevance to healthcare content.
  2. Initial Interview: Shortlisted candidates will be invited for an in-person interview to discuss their experience, software proficiency, and creative vision.
  3. Practical Assessment: Candidates may be asked to edit a short clip or plan a shoot concept to test their practical skills and speed.
  4. Final Offer: Successful candidates will receive a job offer detailing the competitive salary package, benefits, and start date.

Important Instructions

  • Portfolio is Key: Your application will largely depend on the quality of your portfolio. Ensure it is up-to-date and accessible.
  • Software Proficiency: Clearly mention your expertise in Adobe Premiere Pro, After Effects, and Photoshop, as these are critical tools for this role.
  • Healthcare Context: Demonstrate an understanding of how to create respectful and informative content for a medical clinic.
  • Deadline: Apply before 21 May 2026 to ensure your application is considered.
  • Verification: Always verify job details through official channels. Pro Info Desk provides informational guidance only.

Salary and Benefits

  • Monthly Salary: Competitive package (based on experience and portfolio).
  • Job Type: Full-Time, Permanent.
  • Work Environment: Friendly and professional healthcare setting.
  • Perks: Lunch and refreshments provided.
  • Creative Freedom: Opportunity to work on meaningful patient awareness and educational content.

FAQ Section

Q1. Is this job open to both males and females?

Yes, the job listing specifies No Preference for gender, so both male and female candidates with the required skills can apply.

Q2. Can fresh graduates apply?

No, the job requires a minimum of 3 years of proven experience in videography and editing. Freshers may not meet the eligibility criteria unless they have extensive freelance experience.

Q3. What software skills are required?

Proficiency in Adobe Premiere Pro, After Effects, or CapCut for editing, and Photoshop/Illustrator/Canva for graphic design is required.

Q4. Where is the job located?

The job is located in Peshawar, KPK. It is an onsite position at the Awan Homeopathic Clinic & Research Center.

Q5. What kind of content will I be creating?

You will be creating video content for digital platforms, including patient interviews, treatment awareness, social media reels, and educational campaigns related to homeopathic healthcare.

Q6. What is the last date to apply?

The last date to apply is 21 May 2026. Early application is recommended as there is only 1 position available.

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Iqra Virtual School CSR Jobs in Peshawar 2026 – Apply Online

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Iqra Virtual School CSR Jobs in Peshawar 2026

Iqra Virtual School in Peshawar is currently hiring a polite and confident Customer Service Representative (CSR) for a full-time onsite position. This role offers a valuable opportunity for individuals with strong communication skills to join the education sector in Khyber Pakhtunkhwa. For residents of Peshawar searching for stable employment, these jobs in peshawar provide a chance to work in a professional environment while assisting students and parents with academic inquiries.

The selected candidate will handle inbound calls and messages related to Online Qur’an, Tuition, and Regular School programs. The primary responsibility involves providing accurate information about courses, admissions, and class schedules in a friendly and professional manner. Unlike high-pressure sales roles, this position focuses on customer support, active listening, and record-keeping. With a last date to apply set for May 9, 2026, interested candidates should review the eligibility criteria below and submit their applications promptly to secure this position among the current vacancies in peshawar.

Job Overview

CategoryDetails
OrganizationIqra Virtual School
Job TitleCustomer Service Representative (CSR)
LocationPeshawar, Khyber Pakhtunkhwa (KPK)
SectorPrivate – Education / E-Learning
Education RequiredBachelor’s Degree (Preferred)
Age LimitNot Specified
Experience1 Year (Freshers Encouraged)
Job TypeFull-Time / Permanent
GenderMale
Shift Timing10:00 AM – 8:00 PM (10 Hours)
Apply MethodOnline / Direct Application
Last Date09 May 2026

Available Vacancies

  • Customer Service Representative (CSR): 1 Position available in Peshawar.

This single vacancy is ideal for candidates looking for focused, one-on-one customer interaction roles within the education sector. It represents a specific opportunity among the broader kpk jobs pk market for skilled communicators.

Eligibility Criteria

To apply for the CSR job at Iqra Virtual School, candidates must meet the following requirements:

Education

  • A Bachelor’s Degree is preferred, demonstrating a higher level of professionalism and communication capability.
  • However, candidates with strong soft skills and relevant experience may also be considered.

Experience

  • 1 Year of experience in customer service or call handling is preferred.
  • Fresh candidates are also encouraged to apply if they possess excellent communication skills and a willingness to learn.

Skills Required

  • Communication: Strong verbal communication skills in Urdu are essential. Basic English proficiency is also required.
  • Active Listening: Ability to listen carefully to parent and student inquiries to understand their needs fully.
  • Computer Proficiency: Basic knowledge of computers and messaging tools (e.g., WhatsApp) for record-keeping and communication.
  • Professionalism: Calm, patient, and respectful demeanor when dealing with queries or concerns.
  • Organizational Skills: Ability to maintain organized records of calls and follow-ups.

Other Requirements

  • Must be willing to work a 10-hour shift from 10:00 AM to 8:00 PM.
  • Punctuality and adherence to company policies are mandatory.
  • Male candidates are preferred for this specific listing.

How to Apply – Step by Step

Follow these steps to apply for the CSR job at Iqra Virtual School:

  1. Prepare Your CV: Update your resume to highlight your communication skills, educational background, and any customer service experience. Mention your proficiency in Urdu and basic computer skills.
  2. Write a Cover Letter: Briefly explain why you are suitable for a role in an educational institution. Highlight your patience, empathy, and ability to handle inquiries professionally.
  3. Submit Application: Send your CV and cover letter to the official email address provided by Iqra Virtual School (check the original job posting for the specific email, usually found on their website or social media pages). Alternatively, apply via the “Apply for Job” button if listed on a partner portal.
  4. Follow Up: If you do not hear back within a week, consider following up politely via phone or email to confirm receipt of your application.
  5. Prepare for Interview: Be ready to demonstrate your communication skills during the interview. You may be asked to role-play a customer interaction scenario.

Required Documents

  • Updated CV/Resume.
  • Copy of CNIC.
  • Educational Certificates (Bachelor’s Degree preferred).
  • Experience Letters (if applicable).
  • Passport-size Photographs.

Selection Process

  1. CV Screening: The HR team will review applications to shortlist candidates with strong communication skills and relevant backgrounds.
  2. Initial Interview: Shortlisted candidates will be invited for an in-person or virtual interview to assess their Urdu proficiency, confidence, and professional attitude.
  3. Practical Assessment: Candidates may be asked to handle a mock call or message inquiry to test their active listening and problem-solving abilities.
  4. Final Offer: Successful candidates will receive a job offer detailing the salary package, shift timings, and other benefits.

Important Instructions

  • Shift Commitment: Ensure you are comfortable working a 10-hour shift (10 AM – 8 PM) before applying.
  • Language Proficiency: Since the role involves interacting with local parents and students, fluency in Urdu is critical.
  • Professionalism: Maintain a polite and respectful tone in all communications, including your application email.
  • Deadline: Apply before 09 May 2026 to ensure your application is considered.
  • Verification: Always verify job details through official Iqra Virtual School channels to avoid scams. Pro Info Desk provides informational guidance only.

Salary and Benefits

While the exact salary is not disclosed in the advertisement, Iqra Virtual School offers:

  • Attractive Salary Package: Competitive pay based on experience and performance.
  • Performance-Based Incentives: Additional earnings based on customer satisfaction and resolution metrics.
  • Career Growth: Opportunities for advancement within the school’s administrative or support departments.
  • Friendly Environment: A supportive workplace culture focused on education and community service.

FAQ Section

Q1. Is this job open to female candidates?

The current job listing specifies Male gender preference. However, female candidates may check future advertisements as educational institutions often hire both genders for CSR roles.

Q2. Can fresh graduates apply?

Yes, fresh candidates are encouraged to apply if they have strong communication skills and a professional attitude. No prior experience is strictly mandatory, though 1 year is preferred.

Q3. What are the working hours?

The shift is from 10:00 AM to 8:00 PM, totaling 10 hours per day. Candidates must be available during these times.

Q4. Is experience in the education sector required?

No, prior experience in the education sector is not required. General customer service experience or strong interpersonal skills are sufficient.

Q5. Where is the job located?

The job is located in Peshawar, KPK. It is an onsite position, so candidates must be able to commute to the school’s office daily.

Q6. What is the last date to apply?

The last date to apply is 09 May 2026. Early application is recommended as there is only 1 position available.

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FIA Sub-Inspector Jobs in Peshawar 2026 – Federal Investigation Agency Apply Online

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FIA Sub-Inspector Jobs in Peshawar 2026

The Federal Investigation Agency (FIA) has announced new vacancies for the position of Sub-Inspector (SI) (BS-14) in Khyber Pakhtunkhwa (KPK), offering a prestigious and authoritative career opportunity in federal law enforcement for graduates. This recruitment drive is part of the larger FIA Jobs 2026 announcement, with specific quotas allocated for the Peshawar region. For residents of Peshawar and surrounding areas in KPK, these FIA Sub-Inspector Jobs in Peshawar represent a chance to join a top-tier investigative agency with stable employment, leadership responsibilities, and competitive benefits.

The role involves leading investigations, managing field operations, supervising junior staff, and ensuring the enforcement of federal laws. Unlike clerical posts, this position requires a Bachelor’s degree, strong physical fitness, and leadership qualities, making it one of the most sought-after new jobs in pakistan for graduates aspiring to serve in security and intelligence sectors. The application process is conducted online through the National Testing Service (NTS), ensuring transparency and ease of access for all eligible applicants in KPK. With a last date to apply set for May 4, 2026, interested candidates must prepare their documents and submit their applications promptly to secure their spot among the current kpk jobs pk.

Job Overview

CategoryDetails
OrganizationFederal Investigation Agency (FIA)
Job TitleSub-Inspector (SI) (BS-14)
LocationPeshawar, Khyber Pakhtunkhwa (KPK)
SectorGovernment – Law Enforcement/Investigation
Education RequiredBachelor’s Degree (2nd Class/Grade ‘C’) from HEC recognized university
Age Limit18–25 years (with standard government relaxations)
ExperienceNone required (Fresh graduates can apply)
Physical StandardsHeight: 5 ft 6 inches; Chest: 33.5 inches (Men)
Job TypeFull-Time, Permanent
GenderMale & Female (as per quota)
Apply MethodOnline via NTS Portal
Last Date04 May 2026

Available Vacancies

The FIA has advertised multiple positions across Pakistan, with specific seats reserved for Khyber Pakhtunkhwa. For the Sub-Inspector (SI) (BS-14) position, the following vacancies are available in the KPK region:

  • Sub-Inspector (SI) (BS-14): Multiple seats available in Peshawar and other KPK districts (Exact number subject to final merit and regional quota distribution as per the official advertisement).

This makes it a significant opportunity for those searching for vacancies in peshawar in the government sector, particularly for graduates interested in high-responsibility law enforcement roles.

Eligibility Criteria

To apply for the FIA Sub-Inspector job in KPK, candidates must meet the following strict eligibility requirements:

Education

  • Candidates must have a Bachelor’s Degree (2nd Class or Grade ‘C’) from an HEC-recognized university.
  • No master’s degree or specialized professional certification is required, making this an ideal entry-level job in pakistan for fresh graduates with leadership potential.

Age Limit

  • The minimum age is 18 years.
  • The maximum age is 25 years.
  • Standard government age relaxations apply for candidates from remote areas or those with specific disabilities, as per federal rules.

Domicile

  • Applicants must hold a valid domicile of Khyber Pakhtunkhwa (KPK).
  • Priority is given to residents of the district where the vacancy exists (e.g., Peshawar).

Physical Standards

As this is a uniformed field post, candidates must meet specific physical requirements:

  • Height: Minimum 5 feet 6 inches for males; 5 feet 2 inches for females.
  • Chest: Minimum 33.5 inches for males (with expansion).
  • Eyesight: Normal vision without glasses (standards may vary slightly, check official ad).
  • Physical Fitness: Candidates must pass a rigorous Physical Endurance Test (PET), which includes running, push-ups, and other stamina exercises.

Skills

  • Strong analytical and investigative skills.
  • Good moral character and no criminal record.
  • Ability to lead teams and work under pressure.
  • Basic computer literacy is preferred.

How to Apply – Step by Step

Follow these steps to apply for the FIA Sub-Inspector job in Peshawar:

  1. Visit the NTS Portal: Go to the official National Testing Service website at www.nts.org.pk.
  2. Register an Account: If you are a new user, create an account by providing your CNIC, email, and mobile number. Existing users can log in directly.
  3. Select the Job: Navigate to the “Latest Jobs” section and find the listing for “Federal Investigation Agency (FIA) Jobs 2026.”
  4. Choose the Position: Select “Sub-Inspector (SI) (BS-14)” and choose your preferred duty station (e.g., Peshawar, KPK).
  5. Fill the Application Form: Enter your personal details, educational information, and domicile details accurately. Ensure your data matches your original documents.
  6. Upload Documents: Upload scanned copies of your recent passport-size photograph, signature, CNIC, and Bachelor’s degree certificate.
  7. Pay the Fee: Pay the non-refundable application processing fee (approximately PKR 2,000) via online banking, ATM, or mobile wallet as instructed on the portal.
  8. Submit Application: Review all entered information for errors and click “Submit.” Print the generated challan form and application summary for future reference.

Required Documents

Keep the following documents ready for the application and subsequent verification stages:

  • Copy of Computerized National Identity Card (CNIC).
  • Copy of Bachelor’s Degree Certificate and Transcripts.
  • Domicile Certificate of Khyber Pakhtunkhwa (specifically Peshawar if applicable).
  • Recent Passport-size Photographs (blue background usually required).
  • Paid Challan Form/Receipt of Application Fee.
  • Character Certificate from local police station (may be required later).

Selection Process

The recruitment process for FIA Sub-Inspectors involves several rigorous stages to ensure only the most suitable candidates are selected:

  1. Written Test: A multiple-choice test covering General Knowledge, English, Urdu, Mathematics, Current Affairs, and Basic Law/Investigation procedures. This is conducted by NTS.
  2. Physical Endurance Test (PET): Qualified candidates from the written test must undergo a physical fitness test, including a run (e.g., 1 mile in 16 minutes for men), push-ups, and sit-ups.
  3. Interview: Successful candidates from the PET will face an interview panel to assess their communication skills, confidence, leadership potential, and suitability for investigative duties.
  4. Medical Examination: A thorough medical check-up to ensure candidates meet the health and eyesight standards required for uniformed service.
  5. Final Merit List: A final merit list is prepared based on combined scores from the written test, PET, and interview. Selected candidates are then offered appointment letters.

Important Instructions

  • Apply Early: Do not wait until the last day. The server may crash due to high traffic. The last date is 04 May 2026.
  • Accuracy Matters: Any discrepancy in your name, CNIC, or date of birth between your application and original documents will lead to disqualification.
  • No Bribery: FIA and NTS do not accept any money for job placement. Beware of agents claiming to secure jobs for a fee. These are scams.
  • Prepare for PET: Start physical training immediately. Running, strength training, and endurance building are crucial for passing the Physical Endurance Test.
  • Check Official Sources: Always verify updates on the official FIA website (fia.gov.pk) or NTS portal. Pro Info Desk provides informational guidance only.

Salary and Benefits

While the exact salary slip is not public, FIA Sub-Inspectors (BS-14) receive a highly competitive government pay package including:

  • Basic Pay: According to BPS-14 scale.
  • Allowances: House Rent Allowance, Medical Allowance, Conveyance Allowance, Uniform Allowance, Risk Allowance, and Special Duty Allowance.
  • Total Estimated Monthly Income: Approximately PKR 70,000 – PKR 90,000+ (including allowances).
  • Job Security: Permanent government service with pension and gratuity benefits.
  • Training: Professional training at FIA academies in investigation techniques, law, and leadership.

FAQ Section

Q1. Can female candidates apply for FIA Sub-Inspector jobs in KPK?

Yes, the FIA advertisement includes quotas for female candidates in the SI (BS-14) category. Female applicants must meet the same educational and physical standards (adjusted for gender) as male applicants.

Q2. Is there an age relaxation for KPK residents?

Yes, standard federal government age relaxations apply. Candidates from remote areas of KPK may be eligible for additional age relaxation as per government policy. Check the official advertisement for specific details.

Q3. What is the passing criteria for the NTS test?

The passing criteria are determined by FIA and NTS. Typically, candidates must score above a certain threshold (e.g., 50% or higher) to qualify for the next stage (PET). Competition is high, so aim for the highest possible score.

Q4. Can I apply for multiple FIA jobs at once?

Yes, you can apply for multiple positions if you meet the eligibility criteria for each. However, you must pay the application fee separately for each post and appear for tests on scheduled dates.

Q5. Where will the job be located?

The job will be located in Peshawar or other designated cities within Khyber Pakhtunkhwa (KPK), depending on the specific vacancy and your domicile.

Q6. Is experience required for this job?

No, prior experience is not required. Fresh Bachelor’s degree holders are eligible to apply, making it one of the best latest jobs in kpk pakistan for graduates seeking a career in federal law enforcement.

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